Shipping policy

Welcome to ZENVY store. This Shipping Policy outlines how we handle the processing, shipping, and delivery of your orders. Please read it carefully to understand your rights and responsibilities when making a purchase with us.


1. Order Processing Time

Orders are processed within [Insert Processing Time, e.g., 1-3 business days] after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.


2. Shipping Methods and Costs

We offer the following shipping options:

Standard Shipping: 5-7 business days

Expedited Shipping: 2-3 business days

International Shipping: 7-14 business days


Shipping fees are calculated based on order weight, destination, and selected shipping method. The final shipping cost will be displayed at checkout.


3. Shipping Restrictions

Please note that we cannot ship to PO Boxes, APO/FPO addresses, or restricted regions due to carrier limitations.


4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

Please allow 24-48 hours for the tracking information to update.



5. Delivery Times

Delivery times are estimates and may vary due to external factors such as weather, customs processing, or carrier delays.

We are not responsible for delays caused by the shipping carrier or customs authorities.
 

6. International Shipping & Customs

International customers are responsible for any customs duties, taxes, or fees incurred during shipment.

Please check with your local customs office for details about potential charges before placing your order.



7. Missing, Damaged, or Lost Packages

If your package is lost, damaged, or missing, please contact us within 7 business days of the expected delivery date.

We will work with the carrier to resolve the issue and may offer a replacement or refund as appropriate.



8. Changes or Cancellations

If you need to change or cancel your order, please contact us at [Insert Contact Information] within 24 hours of placing the order.

Once the order has been shipped, changes or cancellations are no longer possible.



9. Contact Us

For any questions or concerns about our Shipping Policy, please reach out to us at:

Email: 

Business Hours:

Monday to Thursday: 11:00 AM - 7:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 9:00 AM - 9:00 PM
Sunday: closed 

Thank you for shopping with ZENVY. We appreciate your trust in us to deliver your orders promptly and efficiently.